General Terms and Conditions of the WUNSCHGUTSCHEIN GmbH for the sale of EVERYWISH vouchers to Private Customers (Updated: April 2025)

The Wishcard France GmbH, Rosental 6, 80331 München, telephone number: 0032-800 261 91, e-mail address: info@everywish.be, represented by its managing directors Verena Argauer, Dr. Andreas Betzer, ("Provider", "we", "us") is the issuer of various voucher products, including the EVERYWISH voucher.

The following General Terms and Conditions („GTC“) shall apply in their most recent version to the sale of EVERYWISH vouchers. Terms and conditions that conflict with or deviate from these GTC shall not apply unless the Provider expressly agrees to their application in writing.

CHAPTER A: GENERAL PROVISIONS

1. CONCEPT OF THE WUNSCHGUTCHEIN VOUCHERS

1.1 The issuer of the EVERYWISH voucher is the Provider. EVERYWISH vouchers are universal vouchers with which the bearer of the voucher can purchase vouchers with the same balance (face value of the voucher) of our partners ("Target Vouchers") included in our current portfolio exclusively from us at www.everywish.be. EVERYWISH vouchers are not accepted or technically processed by third parties. The value of the EVERYWISH voucher cannot be paid out in the form of cash.

1.2 In particular, the EVERYWISH vouchers cannot be used for cash withdrawals, bank transfers, the purchase of foreign currencies or cryptocurrencies or as a general means of payment.

1.3 EVERYWISH vouchers expire two-year expiration period from the date of purchase of the respective EVERYWISH voucher.

1.4 Each EVERYWISH voucher is an independent voucher that is not an equivalent of any Target Voucher. When purchasing EVERYWISH vouchers, a contract is only entered into with the Provider and not with one of our partners.

1.5 Our service team is available (0032-800 261 91) to answer any questions you may have about the EVERYWISH vouchers or Target Vouchers during regular business hours by telephone. We will endeavour to provide you with the best possible support for all questions relating to the EVERYWISH voucher and/or the Target Voucher.

2. OUR PORTFOLIO OF TARGET VOUCHERS

2.1 Information regarding our portfolio of Target Vouchers and our partners can be found at www.everywish.be.

2.2 We are not under any obligation to cooperate with a particular partner on a permanent basis. If a former partner ceases to be part of the cooperation program, any WUNSCHGUTSCHEIN vouchers purchased can no longer be used to obtain Target Vouchers from the respective partner. This shall also apply in the event that a partner was advertised as a partner at the time the EVERYWISH voucher was purchased.

3. WARRANTY

3.1 The Provider assumes the warranty for defects of the EVERYWISH vouchers and Target Vouchers obtained by redeeming the EVERYWISH vouchers in accordance with the applicable statutory provisions.

3.2 In particular, the Provider guarantees that the Target Voucher obtained by redeeming the EVERYWISH voucher confers a valid and enforceable claim against the respective partner for the purchase of the goods or services offered by that partner (in the case of the EVERYWISH voucher also including third-party providers integrated on the web site of the respective partner) corresponding to the respective face value of the Target Voucher. The redemption of the Target Voucher is subject to the general terms and conditions of our partners as well as any additional terms and conditions for the redemption of vouchers of our partners.

4. LIABILITY

4.1 The Provider shall be liable in accordance with the pertinent statutory provisions.

4.2 Please keep your WGS voucher in a safe place and prevent any unauthorized third parties from gaining knowledge of the code of your WGS voucher. We accept no liability for the loss, theft or any illegibility of WGS vouchers for which we are not responsible.

5. OFFSETTING

The customer is only entitled to offset or withhold payments if the counterclaims asserted by him have been expressly recognized by the Provider or have been adjudicated.

6. JURISDICTION AND CHOICE OF LAW

6.1 If (i) the customer was domiciled or habitually resident in Belgium at the time the contract was concluded and (ii) the customer has either changed his domicile to a location other than Belgium at the time the Provider files an action or the customer's domicile or habitual residence is unknown at that time, the exclusive place of jurisdiction for all disputes shall be the courts where the customer was domiciled or habitually resident in Belgium at the time the contract was concluded. .

6.2 Belgium law shall apply exclusively, and any application of the UN Convention on Contracts for the International Sale of Goods shall be excluded.

7. SEVERABILITY CLAUSE

In the event that any provisions of these GTC are or become invalid in whole or in part, the validity of the remaining provisions or parts of such provisions shall remain unaffected. Any invalid or missing provisions shall be replaced by the respective statutory provisions.

8. DISPUTE RESOLUTION PROCEDURE

Through Regulation (EU) No 524/2013, the European Commission has established a platform for the out-of-court settlement of disputes, which can be accessed, for example, at https://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (information according to Article XVI.4 §1, Belgian Economic Law Code).

CHAPTER B: CONDITIONS FOR THE SALE OF EVERYWISH VOUCHERS IN THE ONLINE-SHOP

The provisions of this Chapter B apply exclusively to the sale of EVERYWISH vouchers ("Voucher Product") by the Provider via the online shops at www.everywish.be ("Online Shop").

1. CONCLUSION OF CONTRACT

1.1 By submitting your order through clicking the "Purchase" button, you make a binding offer to purchase the corresponding Voucher Product, which we can accept by explicitly declaring our acceptance or by delivering the Voucher Product. Immediately after completing the order, you will receive an order confirmation by e-mail.

1.2 If a voucher of the desired value is not available, we reserve the right to deliver the desired face value of the Voucher Product as partial vouchers in order to be able to process your order in a timely fashion.

2. SHIPPING COSTS

Shipping costs may be charged in addition to the prices quoted. Please refer to our list of shipping costs for any shipping costs that may be incurred.

3. PAYMENT

3.1 We generally offer the following payment methods: credit card (MasterCard/VISA), Paypal, Amazon Pay, Google Pay, Shop Pay, and Apple Pay. Regarding each order, we reserve the right not to offer certain payment methods and to refer you to other payment methods.

3.2 Your Voucher Products will only be activated once payment has been received. If there is a subsequent reclamation (e.g. due to insufficient coverage or suspected fraud), we will immediately suspend the Voucher Product until the payment has been effected.

4. DELIVERY

4.1 The delivery time is 1 – 7 business days. It is not possible to collect the Voucher Products yourself.

4.2 The Voucher Product can also be delivered directly to the person receiving it as a gift. To this end, please enter the name and address of the person receiving the gift during the checkout process.

5. ACTIVATION OF THE VOUCHER PRODUCT

5.1 If you order physical Voucher Products for dispatch by post in the Online Shop, you will be informed by e-mail once your Voucher Product has been dispatched. This e-mail will include a confirmation link. Once you have received your Voucher Product, use the link to confirm receipt of the Voucher Product. If the Voucher Product is delivered directly to the person receiving it as a gift, please only confirm receipt of the Voucher Product once the recipient has confirmed to you that they have received the Voucher Product.

5.2 The Voucher Product is only pre-activated once this confirmation has been received and can be used to purchase a Target Voucher following final activation. The activation may take up to 24 hours.

6. CONTRACT TEXT STORAGE

We will store the text of the contract and send you the order details and our GTC by e-mail. You can also access the GTC here on this page at any time. For security reasons, your previous orders are no longer accessible via the Internet.

7. STATUTORY RIGHT OF WITHDRAWAL

7.1 If you order the Voucher Products via our Online Shop as a consumer as defined in Article I.1, 2° of the Belgian Economic Law Code, i.e. as a natural person who enters into a legal transaction any natural person acting for purposes that do not fall within the scope of his or her commercial, industrial, craft or liberal activity, you are entitled to a statutory right of withdrawal, about which we instruct you as follows:

Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us Wishcard France GmbH, Rosental 6, 80331 Munich, telephone number: 0032-800 261 91, e-mail address: info@everywish.be of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The reimbursement will be made using the same account that you used for the payment. For payments made by instant bank transfer, the reimbursement will be made to the account from which the transfer was made. In case you have paid by Paypal, Amazon Pay or credit card, the reimbursement will be made to the associated account.

End of Instructions on Withdrawal

7.2 If you wish to withdraw from the contract, you can use the following model withdrawal form:

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

To Wishcard France GmbH, Rosental 6, 80331 München, e-mail: info@everywish.be

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.