FAQ
Help & Contact
Everything about buying, redeeming and managing your EVERYWISH — answered quickly and clearly.
Frequently Asked Questions
Haven't received the voucher code for your selected partner shop?
If the selected partner voucher hasn't arrived by email, you can request the email with the voucher code again. To do this, please enter the code from the back of your EVERYWISH in the next step for authentication. The email will then be sent to the email address stored in our system.
The EVERYWISH code is shown as expired
As long as it hasn't expired, your EVERYWISH can be reactivated free of charge. To do this, please enter the code from the back of your EVERYWISH in the next step for authentication. The security check and activation usually take 24 hours.
General questions about EVERYWISH
What is the EVERYWISH?
The EVERYWISH is a combination of a voucher that can be redeemed online at over 150 partner shops*, and a personal greeting card with occasion-based designs. This makes the EVERYWISH a ready-made gift that's always the right choice, letting the recipient fulfil almost any wish.
Where can I redeem my EVERYWISH?
The EVERYWISH must be redeemed online via our redemption area for a partner shop of your choice. Simply enter the 9-digit EVERYWISH code, select the partner shop you want, and within a few minutes the voucher code for that shop will be sent to your registered email address. You can choose from over 150 partner shops* when redeeming.
How long is an EVERYWISH valid?
The gift card is valid for 2 years from the date of purchase.
How long are the vouchers from the selected partner shops valid?
How long each partner shop's voucher can be redeemed for varies from partner to partner. Each partner shop sets its own time limits, which can be found in that partner's terms and conditions.
Is my personal data protected?
Of course, we treat personal data confidentially and do not pass it on to third parties. You can find more information in our privacy policy.
Buying an EVERYWISH
Where can I buy an EVERYWISH?
Online shop
The EVERYWISH can be conveniently purchased through our online shop. Simply go to Buy voucher, choose the design and voucher value you want, and complete the order process. Afterwards, the EVERYWISH is sent either by post or as a printable PDF by email, whichever you prefer.
In stores
Our EVERYWISH is also available in stores and petrol stations.
What payment methods are available?
You can pay by PayPal, Amazon Pay and credit card (VISA/Mastercard).
What shipping options are available and what are the delivery times?
Postal delivery
- Free standard shipping: 3–4 business days
Digital delivery
- PDF delivery: delivered by email within 10 minutes
PDF vouchers take 24 hours to be activated and ready for redemption.
How is the EVERYWISH activated?
Purchased in the online shop
When sent by post, the EVERYWISH is shipped with theft protection, which means the voucher must be activated before it's given as a gift. An activation email is sent to the email address provided at purchase. The EVERYWISH is activated via the link in that email.
EVERYWISH purchased as a digital PDF take 24 business hours to be activated in the system and become ready for redemption.
Purchased in-store
When purchased in-store, the EVERYWISH must be activated at the checkout. Depending on the sales partner, the EVERYWISH code may be printed on the activation receipt rather than on the voucher itself.
What are EVERYWISH top-up vouchers and where can I get them?
EVERYWISH top-up vouchers, or reserve vouchers, are vouchers with no value on them, to which any amount can be added free of charge and without hassle. Perfect for spontaneous occasions: just grab the top-up voucher from the drawer, add credit in 2 steps, and you're done — personal words in the card round off the gift perfectly.
That's why we include at least one extra top-up voucher in almost every online order.
How to top up your voucher: From our homepage, go to Top up voucher, enter the voucher's serial number along with the amount you want to add, and complete the payment process. The purchased credit is then added to the voucher straight away and it's ready to be given as a gift.
Redeeming an EVERYWISH
How do I redeem my EVERYWISH?
- Go to app.everywish.be
- Enter the 9-digit EVERYWISH code
- Click "Use my gift card"
- Choose a partner and click on the selected logo
- Select the voucher value and read & accept the redemption terms
- Click "Request voucher" and provide your email address
- The partner voucher will be sent by email or by post (as noted in the partner's redemption terms)
- If you have several EVERYWISH cards, please repeat steps 1–7 for each one
What is the shopping account?
Right after entering the 9-digit code, you have the option to load the voucher amount onto a personal shopping account. There, EVERYWISH credit can be stored, managed and, for example, redeemed together for one or more partners.
Can voucher amounts be split when redeeming?
You can split your EVERYWISH across one or more partners. Once you've chosen a partner shop, you can select the redemption amount according to the value levels currently available for that partner. For example, a 30 € EVERYWISH can be redeemed as two amounts of 15 € for one or two partners.
Any remaining balance stays linked to the EVERYWISH code and can be used through a further redemption.
How does a top-up payment work when redeeming?
You can increase the redemption amount with an additional top-up payment during redemption. For example, a 20 € EVERYWISH can be topped up by 5 € to redeem a 25 € partner voucher.
Once a partner has been selected, a window opens where you can choose the redemption amount. There, you can optionally top up to the next value level.
Where can I see the partner shops?
The partner shops currently available can only be viewed after entering your EVERYWISH in our redemption area. Once you've entered the 9-digit code, you can search for the partner you want using the text search field or various filters.
If you can't find a specific shop, feel free to send us an email via our contact form naming the shop you're looking for, and we'll let you know right away whether it's already an EVERYWISH partner.
What are the redemption conditions of the selected partner shop?
How many vouchers can be used per order, whether they can be used online and/or in-store, in combination with discount promotions, and which items or product ranges the partner's vouchers can or cannot be used for, is determined by the partner shop itself. Our redemption notes for the selected partner during the redemption process, as well as that partner shop's terms and conditions, provide more information.
Why can't I redeem the voucher from the selected partner?
If you run into problems redeeming your requested partner voucher on the partner's website, please contact that partner shop's support team.
We don't have access rights to our partners' voucher systems, so we can't offer direct support for these kinds of issues. We're always happy to help, of course, but going directly through the partner's customer support is usually much faster.
*We reserve the right to change the listed partner shops at any time. See Terms & Conditions.